In addition to the reliable quality and most innovative design, Golden Eyelash Co., Ltd also attaches great importance to customer service. Ever since the very beginning, Golden Eyelash Co., Ltd has recognized customer satisfaction is the essential element to enterprise growth and development. As a result, we have established a complete and reasonable system of customer service. From the initial stage of business such as quotation to the after-sale service, every step of communication with customer, we would try our best to satisfy customer needs. We pay special attention to the every feedback from our customers all over the world. Every year, we would conduct the periodic customer satisfaction investigation for most customers in different countries and regions.

Golden Eyelash Co., Ltd also has the professional customer service team responsible to handle all the suggestions and comments from our customers. Our reasonable customer service system provides complete support to monitoring and securing all suggestions, comments, complaints if any from customers are followed up, responded promptly and related problems are solved till customers are satisfied. With our complete customer service system, we encourage our customers to propose good suggestions and advices in different ways including Email, service call and online message.

Once your order is verified and your payment is approved, we will start the production. As we are wholesaler, it normally take a few weeks for productions which are different for different products. Please contact your customer service representatives about the details. After the production is done, we will inform you the shipping cost and send the goods to you as soon as you pay for it. You can choose to ship via DHL, UPS or FedEx or any other logistic companies you like.

Please note: GOLDEN EYELASH CO., LTD iis consistently mindful of every order, from the moment you place the order until the minute your package picked up by the courier company. However, we are unable to control the courier companies, which means that there may be unavoidable delays/damaged packages/lost packages due to weather or other unforeseen circumstances. When you come across above situation, please don’t worry, our team member will be here to correct the issues and ensure a trouble-free experience for you.